2107212175
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General Questions
Inside the product page you can select "♥ Add to Favorites" and the product will be saved in the Wishlist.
The basic requirement is that you must have created an account first.
To view your list of favorite products, select the heart at the top right of the page marked ♥
The basic requirement is that you must have created an account first.
To view your list of favorite products, select the heart at the top right of the page marked ♥
When there is no purchase option it means that the product is not available at the moment.
To be among the first to know our news and to be informed about discounts and offers that appear in our online store, you can subscribe to the Muse Society newsletter by entering your e-mail address in the form at the bottom of the homepage.
Products purchased in physical stores can only be returned / exchanged at the physical store from which they were purchased.
You can send an e-mail to hello@musesocietynails.com and you will receive a reply within 3 working days.
The information provided by the user regarding his/her personal data or order is considered by Musesocietynails.com / NextInSales Consulting IKE as confidential and secret and is therefore expressly committed to not disclosing, sharing, selling or revealing personal data and information of its customers.
See more information on our Privacy Policy page.
See more information on our Privacy Policy page.
Orders - Shipments - Returns
STEP 1: Add the products you are interested in to your cart by selecting "ADD TO CART" below each product.
STEP 2: Go to cart , by clicking on the cart icon located at the top right of the page.
STEP 3: Check the products in your cart and proceed by clicking the "Continue Order" button.
STEP 4: You have the option to complete your order:
(a) using your personal account. If you create an account, you will be able to create your Personal Profile and receive news, offers and updates on products that meet your needs and desires! You will also have access to the history of your orders and will be able to monitor their progress at any time.
or (b) by continuing as a "Visitor".
Fill in all the necessary fields and select the link "COMPLETE ORDER". Fields marked with an asterisk (*) are mandatory.
ORDER CONFIRMATION: As soon as you complete the registration, you will receive an email from us with your order code and analysis.
SHIPPING CONFIRMATION: When your order is received by the courier company, you will receive an informative email with the unique tracking number of your order.
STEP 2: Go to cart , by clicking on the cart icon located at the top right of the page.
STEP 3: Check the products in your cart and proceed by clicking the "Continue Order" button.
STEP 4: You have the option to complete your order:
(a) using your personal account. If you create an account, you will be able to create your Personal Profile and receive news, offers and updates on products that meet your needs and desires! You will also have access to the history of your orders and will be able to monitor their progress at any time.
or (b) by continuing as a "Visitor".
Fill in all the necessary fields and select the link "COMPLETE ORDER". Fields marked with an asterisk (*) are mandatory.
ORDER CONFIRMATION: As soon as you complete the registration, you will receive an email from us with your order code and analysis.
SHIPPING CONFIRMATION: When your order is received by the courier company, you will receive an informative email with the unique tracking number of your order.
You can contact us at 2107212175 from Monday to Friday 09:00-17:00 to place your order.
Since your order has already been entered systematically and you have received an order confirmation email, we cannot make any changes to your order.
Please contact our customer service to help you in the best possible way!
Please contact our customer service to help you in the best possible way!
For orders placed by 12:00 noon, the following times per geographical zone apply:
• Attica and land destinations - Delivery within 1-3 working days
• Island destinations - Delivery within 3-4 working days
• Island and coastal regions - Delivery within 3-4 working days
*Due to exceptional circumstances delivery times may increase (5-15 working days)
* Please note that during sales and special offers, delivery time may increase due to increased volume of deliveries.
USEFUL NOTE
Orders received on public holidays will begin to be processed on the immediately following working day, from which point the estimated delivery time will begin to be counted. The delivery times indicated above may be modified in cases of force majeure or unforeseen circumstances (e.g. nationwide strike of transport workers, etc.).
• Attica and land destinations - Delivery within 1-3 working days
• Island destinations - Delivery within 3-4 working days
• Island and coastal regions - Delivery within 3-4 working days
*Due to exceptional circumstances delivery times may increase (5-15 working days)
* Please note that during sales and special offers, delivery time may increase due to increased volume of deliveries.
USEFUL NOTE
Orders received on public holidays will begin to be processed on the immediately following working day, from which point the estimated delivery time will begin to be counted. The delivery times indicated above may be modified in cases of force majeure or unforeseen circumstances (e.g. nationwide strike of transport workers, etc.).
Orders are sent via ELTA Courier. You can, before completing your purchase, see in detail the corresponding costs. The shipping costs include the cost of preparation and packaging. The cost of cash on delivery is the same for all partner companies and costs 1.90€.
Within Attica 2.50€ (including the islands of Argosaronikos, Kythera, Lavrio, Peania, Vari).
Outside Attica and inaccessible areas 2.80€.
Delivery at a predetermined time upon request 3.20€ extra 3.20€.
Saturday delivery on request extra 3.70€.
Prices are for parcels up to 2 kg. The following charges apply for each additional kilo:
• Within Attica extra 1.10€/kg.
• 1.25€/kg outside Attica.
For orders over 40€ and up to 2 kg the shipping is free of charge.
Our company is not responsible for any delay in delivery by the courier. In case of obvious damage to the parcel upon receipt, the buyer must inform us before receiving the parcel. Our company does not acknowledge any damage or loss of items in case the buyer has made an acceptance of receipt.
Within Attica 2.50€ (including the islands of Argosaronikos, Kythera, Lavrio, Peania, Vari).
Outside Attica and inaccessible areas 2.80€.
Delivery at a predetermined time upon request 3.20€ extra 3.20€.
Saturday delivery on request extra 3.70€.
Prices are for parcels up to 2 kg. The following charges apply for each additional kilo:
• Within Attica extra 1.10€/kg.
• 1.25€/kg outside Attica.
For orders over 40€ and up to 2 kg the shipping is free of charge.
Our company is not responsible for any delay in delivery by the courier. In case of obvious damage to the parcel upon receipt, the buyer must inform us before receiving the parcel. Our company does not acknowledge any damage or loss of items in case the buyer has made an acceptance of receipt.
At the moment there is no possibility to pick up the orders from our warehouse.
Orders are only sent to your location via courier.
Orders are only sent to your location via courier.
You can choose between the following available payment methods:
• PAYMENT ON DELIVERY
Pay the exact amount of the order and its shipping costs to the representative of the Courier Service upon delivery of the order.
The cash on delivery service is charged at 1,90€.
The cash on delivery service is only available for products within Greece.
• BY BANK DEPOSIT
In this case there may be transaction charges, which are exclusively related to interbank charges and are borne by the customer.
Then please send the proof of deposit by e-mail to hello@musesocietynails.com . Please fill in your name and order number, which has been sent to you by e-mail after completing your order, as a reason when depositing at the bank.
BANK OF PIRAEUS
IBAN: GR18 0171 5760 0065 7612 8073 559, Account holder: NEXTINSALES Consulting IKE
• PAYMENT ON DELIVERY
Pay the exact amount of the order and its shipping costs to the representative of the Courier Service upon delivery of the order.
The cash on delivery service is charged at 1,90€.
The cash on delivery service is only available for products within Greece.
• BY BANK DEPOSIT
In this case there may be transaction charges, which are exclusively related to interbank charges and are borne by the customer.
Then please send the proof of deposit by e-mail to hello@musesocietynails.com . Please fill in your name and order number, which has been sent to you by e-mail after completing your order, as a reason when depositing at the bank.
BANK OF PIRAEUS
IBAN: GR18 0171 5760 0065 7612 8073 559, Account holder: NEXTINSALES Consulting IKE
Yes, you can issue an invoice for your online purchases!
At the moment there is no possibility to pay by credit card which is linked to 3 interest-free instalments. Soon we will be able to provide this payment method.
You can redeem the discount coupon you have by entering the code in the ENTER THE COUPON field which you will find at the bottom left of your cart.
If the coupon code is valid and your order meets the redemption requirements, then a confirmation message will appear below the coupon field & the discount will automatically appear on your order.
If the code is not valid, then a message will appear & there will be no change to the value of your order.
If the coupon code is valid and your order meets the redemption requirements, then a confirmation message will appear below the coupon field & the discount will automatically appear on your order.
If the code is not valid, then a message will appear & there will be no change to the value of your order.
Once your order has been shipped you will be notified by an email to your email address.
Within this email there will be a tracking number and address of the Courier company where you will be able to track the progress of your order. If for some reason this does not work or there is a problem you can contact us, either by phone or by sending an email!
See all the ways of contacting us HERE.
Within this email there will be a tracking number and address of the Courier company where you will be able to track the progress of your order. If for some reason this does not work or there is a problem you can contact us, either by phone or by sending an email!
See all the ways of contacting us HERE.
If you have received an email informing you that your order has been dispatched, then your order has already been routed by us at Courier.
For any changes you should contact them quoting the delivery number shown in the email you received.
If you have not received an email informing you that your order has been dispatched, then you can contact us at 2107212175 Monday to Friday 09:00-17:00 to change it.
For any changes you should contact them quoting the delivery number shown in the email you received.
If you have not received an email informing you that your order has been dispatched, then you can contact us at 2107212175 Monday to Friday 09:00-17:00 to change it.
In case of non-receipt of the order within the estimated times indicated per geographical zone and without prior notification of the delay, please contact our customer service department.
See all the ways to contact us HERE.
See all the ways to contact us HERE.
If you have received an email confirming the dispatch of the order, this means that your order has already been received by the courier company and cannot be cancelled. In this case, you can start the return process as soon as you receive your order.
As long as the order is in the processing stage ("PROCESSED") it is not possible to cancel it.
If you wish to cancel your order you must either refuse to accept it upon delivery or return it after you have received it.
For your convenience, the cancellation department is open Monday to Friday 8:30 to 14:00.
More information about the Cancellation Policy can be found HERE.
As long as the order is in the processing stage ("PROCESSED") it is not possible to cancel it.
If you wish to cancel your order you must either refuse to accept it upon delivery or return it after you have received it.
For your convenience, the cancellation department is open Monday to Friday 8:30 to 14:00.
More information about the Cancellation Policy can be found HERE.
For a product change you will have to return the original merchandise and the corresponding refund! Then you will have to place a new order with the product or products you wish to order.
For your best service , contact our customer service department!
Refunds can be made under the following conditions:
• Within 14 days of receipt.
• 14 days after receipt, provided the product has not been unpacked / used / altered.
• As long as the product is available, does not belong to the non-returnable product category and is not part of an offer.
• Via courier company (after enclosing the product together with the withdrawal form) and after completing the corresponding form that you will find HERE.
You can see in detail the terms & conditions & returns procedure HERE.
For your best service , contact our customer service department!
Refunds can be made under the following conditions:
• Within 14 days of receipt.
• 14 days after receipt, provided the product has not been unpacked / used / altered.
• As long as the product is available, does not belong to the non-returnable product category and is not part of an offer.
• Via courier company (after enclosing the product together with the withdrawal form) and after completing the corresponding form that you will find HERE.
You can see in detail the terms & conditions & returns procedure HERE.
Account
Select the Login/Register link located at the top right of www.musesocietynails.com.
Select the REGISTER link located under the "LOGIN - REGISTER" section.
Fill in your email and then your details and the password you wish to use.
After filling in your details, click on the CREATE ACCOUNT link.
Your account is ready!
Select the REGISTER link located under the "LOGIN - REGISTER" section.
Fill in your email and then your details and the password you wish to use.
After filling in your details, click on the CREATE ACCOUNT link.
Your account is ready!
In case you have forgotten your password to www.musesocietynails.com, click on the Login / Register link located at the top right of the page, at the bottom of the "LOGIN" column there is the Forgot your password button; click on it, fill in the email address with which you have registered and select SEND. You will receive an email with a link to create a new password.
If you do not receive an email please contact us. See the ways to contact us HERE.
If you do not receive an email please contact us. See the ways to contact us HERE.
If you have received an incorrect order or a defective product in your order, please complete the online return form, where you will be given the Product Return Instructions.
Do not send products without first entering the return request via the online form and before a representative has contacted us, as they will not be accepted.
You have 14 calendar days from the date of receipt of the product to complete the online form. Our team will receive your request and contact you within 5 working days.
In case you experience a problem or the time period has elapsed, you can contact Muse Society Nails Customer Service Department at +30 7212175 or via email at hello@musesocietnails.com.
Returns are made exclusively on products that have not been opened, have not been purchased at a reduced price - offer/discount, and within 14 calendar days. If the packaging is opened or beyond 14 calendar days, returns will not be accepted.
When returning products, you are solely responsible for their safe delivery and proper packaging. Returns of damaged, spoiled and polymerized products will not be accepted.
Product Returns at www.musesocietynails.com are for products purchased exclusively from our online store and no returns will be accepted that involve another point of sale.
Incorrect completion of the online form may delay the processing of your request.
Do not send products without first entering the return request via the online form and before a representative has contacted us, as they will not be accepted.
You have 14 calendar days from the date of receipt of the product to complete the online form. Our team will receive your request and contact you within 5 working days.
In case you experience a problem or the time period has elapsed, you can contact Muse Society Nails Customer Service Department at +30 7212175 or via email at hello@musesocietnails.com.
Returns are made exclusively on products that have not been opened, have not been purchased at a reduced price - offer/discount, and within 14 calendar days. If the packaging is opened or beyond 14 calendar days, returns will not be accepted.
When returning products, you are solely responsible for their safe delivery and proper packaging. Returns of damaged, spoiled and polymerized products will not be accepted.
Product Returns at www.musesocietynails.com are for products purchased exclusively from our online store and no returns will be accepted that involve another point of sale.
Incorrect completion of the online form may delay the processing of your request.
If you want to return a product that has not been opened, please fill in the online form and follow the steps. Have your proof of purchase available, as you will be asked to show it to complete the return process.
Our team will receive your online request and contact you within 5 business days. For this particular return, you will be responsible for the shipping costs of the parcel.
After a technical inspection, as long as it is certified that the product is in its original condition and packaging, we will inform you and the money will be refunded in the same way as it was paid.
• To your debit / credit card, in case the payment of the order has been made through it.
• To the bank account that you have sent to us via email at hello@musesocietynails.com, in case the payment of the order has been made by cash on delivery. We will send you a notification email when the refund is made. The time to see the money in your account may vary and is determined by the issuing bank. Please contact your bank for further details.
Refund requests via phone, email, social media will not be accepted.
For hygiene reasons, returns of cosmetic products (Semi-permanent polishes, foundations and top coats, nail treatments) are not accepted, as well as on products purchased at a discount.
Our team will receive your online request and contact you within 5 business days. For this particular return, you will be responsible for the shipping costs of the parcel.
After a technical inspection, as long as it is certified that the product is in its original condition and packaging, we will inform you and the money will be refunded in the same way as it was paid.
• To your debit / credit card, in case the payment of the order has been made through it.
• To the bank account that you have sent to us via email at hello@musesocietynails.com, in case the payment of the order has been made by cash on delivery. We will send you a notification email when the refund is made. The time to see the money in your account may vary and is determined by the issuing bank. Please contact your bank for further details.
Refund requests via phone, email, social media will not be accepted.
For hygiene reasons, returns of cosmetic products (Semi-permanent polishes, foundations and top coats, nail treatments) are not accepted, as well as on products purchased at a discount.
If you have found that you have received a defective product, please fill in the online form and follow the steps. Have your proof of purchase and photos showing the problem you are experiencing available, as you will be asked to complete the return process.
Our team will receive your online request and contact you within 5 business days. For this particular return, you will be responsible for the shipping costs of the parcel.
Return shipping costs : 5€ if you choose ELTA Courier.
*Orders and Returns are made only within Greece.
**By choosing ELTA Courier for the return of your products, you benefit from the preferential charge of 5€ (up to 2 kg).
After a technical inspection, if the product is certified as defective, we will inform you and upon request, a replacement or refund will be made. In addition, you will be refunded the amount of the shipping costs.
Requests for returns via phone, email, social media will not be accepted.
Our team will receive your online request and contact you within 5 business days. For this particular return, you will be responsible for the shipping costs of the parcel.
Return shipping costs : 5€ if you choose ELTA Courier.
*Orders and Returns are made only within Greece.
**By choosing ELTA Courier for the return of your products, you benefit from the preferential charge of 5€ (up to 2 kg).
After a technical inspection, if the product is certified as defective, we will inform you and upon request, a replacement or refund will be made. In addition, you will be refunded the amount of the shipping costs.
Requests for returns via phone, email, social media will not be accepted.
If upon receipt of your order you found that a product is missing or you received a different product from the one you ordered, please fill in the online form and follow the steps. Have your proof of purchase and photos showing the problem you are experiencing available, as you will be asked to complete the return process.
Our team will receive your online request and will contact you within 5 business days giving you. For this particular return, you will not be charged for the shipping costs of the parcel.
In case the product to be replaced has a different price, you will be informed by phone about the ways to pay the difference in amount.
In case you have a product in your parcel that you did not order, you will be asked to return it to the carrier upon delivery of your new parcel. Please do not use it, as in this case it will not be accepted for return and you will also have to pay the relevant fee.
Our team will receive your online request and will contact you within 5 business days giving you. For this particular return, you will not be charged for the shipping costs of the parcel.
In case the product to be replaced has a different price, you will be informed by phone about the ways to pay the difference in amount.
In case you have a product in your parcel that you did not order, you will be asked to return it to the carrier upon delivery of your new parcel. Please do not use it, as in this case it will not be accepted for return and you will also have to pay the relevant fee.
1. The consumer may withdraw from the credit agreement within 14 calendar days without stating the reasons for the withdrawal.
This period of withdrawal shall commence:
(a) from the day on which the credit agreement is concluded; or
(b) from the day on which the consumer receives the terms of the agreement and the information referred to in Article 10 of this Decision, if that day is later than the date of conclusion of the agreement.
2. If the consumer exercises the right of withdrawal, the consumer must:
(a) in order to effect the withdrawal before the expiry of the period provided for in paragraph 1 of this Article, inform the creditor accordingly on the basis of the information provided by the creditor in accordance with Article 10(2)(p) of this Decision, by any means that can be demonstrated in accordance with the applicable legislation. The 14-day time limit shall be presumed to have been observed provided that the said notification, where it is in writing or on another durable medium available to the creditor and to which the creditor has access, is sent before the expiry of the time limit, and
(b) to pay the creditor the principal and accrued interest on that principal from the date of the drawdown of the credit until the date of repayment of the principal to the creditor without undue delay and at the latest within 30 calendar days of the date on which the notification of withdrawal is sent to the creditor. Interest shall be calculated on the basis of the agreed lending rate. The creditor shall not be entitled to any compensation from the consumer in the event of withdrawal, other than compensation for non-reimbursable fees paid by the creditor to any public administrative body.
3. Where the creditor or a third party provides a supplementary service related to the credit agreement on the basis of an agreement between the third party and the creditor, the consumer shall not be bound by the supplementary service agreement if he exercises his right of withdrawal from the credit agreement in accordance with this Article.
4. Where the consumer has the right of withdrawal pursuant to paragraphs 1, 2 and 3 of this Article, Article 3(4) and Article 4a(6) and (7) of Act No. 2251/1994, as in force, for the protection of consumers when concluding contracts outside a shop and when concluding distance contracts.
5. This Article shall be without prejudice to any applicable provisions on contracts which specify a period during which performance of the contract may not commence.
In accordance with Directive 2013/11/EC, which was transposed in Greece by the KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
This period of withdrawal shall commence:
(a) from the day on which the credit agreement is concluded; or
(b) from the day on which the consumer receives the terms of the agreement and the information referred to in Article 10 of this Decision, if that day is later than the date of conclusion of the agreement.
2. If the consumer exercises the right of withdrawal, the consumer must:
(a) in order to effect the withdrawal before the expiry of the period provided for in paragraph 1 of this Article, inform the creditor accordingly on the basis of the information provided by the creditor in accordance with Article 10(2)(p) of this Decision, by any means that can be demonstrated in accordance with the applicable legislation. The 14-day time limit shall be presumed to have been observed provided that the said notification, where it is in writing or on another durable medium available to the creditor and to which the creditor has access, is sent before the expiry of the time limit, and
(b) to pay the creditor the principal and accrued interest on that principal from the date of the drawdown of the credit until the date of repayment of the principal to the creditor without undue delay and at the latest within 30 calendar days of the date on which the notification of withdrawal is sent to the creditor. Interest shall be calculated on the basis of the agreed lending rate. The creditor shall not be entitled to any compensation from the consumer in the event of withdrawal, other than compensation for non-reimbursable fees paid by the creditor to any public administrative body.
3. Where the creditor or a third party provides a supplementary service related to the credit agreement on the basis of an agreement between the third party and the creditor, the consumer shall not be bound by the supplementary service agreement if he exercises his right of withdrawal from the credit agreement in accordance with this Article.
4. Where the consumer has the right of withdrawal pursuant to paragraphs 1, 2 and 3 of this Article, Article 3(4) and Article 4a(6) and (7) of Act No. 2251/1994, as in force, for the protection of consumers when concluding contracts outside a shop and when concluding distance contracts.
5. This Article shall be without prejudice to any applicable provisions on contracts which specify a period during which performance of the contract may not commence.
In accordance with Directive 2013/11/EC, which was transposed in Greece by the KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
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